Questions, answered
A little clarity goes a long way.
Practical answers about our rugs, their journey, and living with handmade craft.
Still deciding?
Tell us about your room, measurements, or the piece you are considering. A member of our team will help.
Ask NASSJAYes. Each rug is woven or knotted by hand in Morocco. Small variations in line, colour, and texture are part of the work, not defects.
Begin with the furniture arrangement rather than the room dimensions. If you share a floor plan or photograph, our team can help you compare proportions.
Yes. We ship worldwide with tracked delivery. Timing and any destination duties are confirmed before dispatch.
Returns are accepted when postmarked within 14 days of delivery. Contact us before sending a piece back so we can guide the return.